CTC Support
Organization:
Council for World Class Communities VISTA Name:
Greg Osmun
Program Start:
9/2005
Program End:
9/2006
Project Description:
* Assist with management of the BDE computer lab, including software updates, security, and troubleshooting.
* Develop a more streamlined and better organized process for loading the computers that will be going out to families.
* Develop a better system for inventory management using existing technologies such as bar codes or RF.
* Develop a training program for the high school tech interns and assist in their training.
* Develop a better technical support intake process and help implement it.
* Completion of commitment with CWCC and Report.
Project Outcome:
Greg has done an exceptional job in the organizational structure of our lab, organization with the volunteers and high school interns and we are for the first time ahead on production of our machines. All of our PC’s in our lab are running completely trouble free and updates and viruses have not been an issue.
Greg has done an excellent job in developing a manual for the loading process of the computers for the students.
We have hired two high school interns to work with Greg in the loading and PC maintenance part of the lab. Greg is working with them to develop and learn new skills and procedures for refurbishing the computers we donate.