CTC Implementation and Program Building

Pangea Foundation
VISTA Name: 
Sue Songkum
Program Start: 
Program End: 
Project Description: 

Goal 1: Develop an implementation plan for 50 CTCs, nonprofit, in senior affordable housing communities in southern California.

Goal 2: Help implement Abilities Networks and Abilities for RSC and train CTCs and nonprofits in San Diego and Los Angeles

Goal 3: Help develop an implementation plan for Abilities for RSC in multifamily properties and out-of-state expansion, which includes 5 workshops and a pilot with 20 housing communities

Project Outcome: 

Sue has helped us launch our project nationally, and we know have over 350 affordable and public housing facilities using “Abilities for Resident Service Coordinators” to link low income frail elderly and disabled residents to community services. “Abilities for Resident Service Coordinators” has been endorsed by the American Association of Service Coordinators and is acknowledged by industry professionals as a vital tool in keeping elderly residents in independent living. With the infusion of technology in elderly and disabled resident service coordination, properties are able to keep residents independent, and avoid unnecessary and costly institutionalization. This project is a prime example of using community technology to meet pressing needs, and impact important policy areas.

Sue helped us attend a national conference in San Antonio, Texas, in which we brought 20 laptops and set up a training lab. We taught Resident Service Coordinators how to use technology to link their residents to community services, manage their residmonitor resident and program outcomes with technology.

Sue has been a vital player in helping us develop an implementation plan for CTCs in affordable housing communities in Southern California, as she is at our office early every day to assist with implementation. Her involvement helped us determine that we could expand beyond 50 to now over 200 CTCs.

Sue led the effort at Pangea Foundation to develop the training manual for our users. She has helped develop the 100+ page training manual that is available to users when they log into the system. This is an ongoing effort. She also helps with phone training, and attended our training conference in San Antonio, Texas.

Sue has helped run the show at Pangea with the Resident Service Coordinators. She is the first to receive their calls when they need technical help. She continuously tests the systems. She helped create the training manuals and system forms for printed materials. Sue’s involvement as an AmeriCorp*VISTA member enables our organization to provide these services to the community. To date, this system has over 200 properties using it, which represents service delivered and managed to 20,000 low income elderly and disabled residents across the country.

Transmission Project