Transmission Project

Sandra and Daniel (the other VISTA member) helped Pangea reach over 700 affordable housing facilities. They provided 100% of the technical traning and support for this project. Additionally, with their direct interaction with our clients, they help us to design new features for using technology to serve low income residents. Sandra and Daniel also virtually lead all aspects of our training and technical support program.

Mark was able to implement an open computer lab at the school that provides basic to advanced technology to help students. With regular lab hours he is able to make himself available on a consistent basis for the entire student body. Mark also helps teachers with class projects that include working with students on particular software programs or internet research, etc. Responding to staff IT needs, Mark is able to work on a one-on-one basis providing training and helping staff identify ways in which technology can make their work more efficient.

Mark has also been working with the Family Literacy program, an off-site program where we provide literacy classes to parents in partnering elementary schools.

Mark has also been instrumental in integrating the community wide technology workshops offered during our Community Days. Community Days take place on periodic Saturdays and are open to the community at large, especially the immediate neighborhood. They offer a variety of educational workshops and social services. During Community Day, Mark was able to hold an open computer lab with activities designed for children, as many of the Community Day activities were family oriented.

When James first joined Boat People S.O.S. (BPSOS) as an AmeriCorps*VISTA Member he was assigned multiple tasks as set forth in his AmeriCorps*VISTA Member Assignment Description. He was able to successfully complete the objectives of Goal 1 for Quarter 1. However, he was not able to complete Objective 2a, to implement an ESL class at the House for Senior Citizens at the Lockwood/Elmwood in Arlington, Virginia for two reasons. First, the occupants did not feel the ESL class was necessary (they were only interested in learning about the Internet and computers). Second, James was not able to recruit a volunteer to teach the class. He did successfully complete Objectives 2b and 2c.

For Quarter 3, James assisted a BPSOS staff in setting up new program for Victims of Trafficking. He worked on this program for approximately one month and then he assisted another staff member with the Tax Assistance for Vietnamese Immigrants with Low Income (TAVILLI) program. From January 1 through April 23, he organized tax preparation sessions 3 days a week, 2 hours each session. He recruited volunteers and established a database containing names of volunteers that may help with future tax clinics. He went out in the Vietnamese community and distributed 800 flyers advertising free tax preparation. He enrolled 300 individuals for tax preparation, and kept a database of those individuals. When he enrolled the individuals for tax preparation, he gave out a needs assessment/opinion survey for them to complete. This survey informed individuals about programs available at BPSOS (computer, ESL and etc…).

Unfortunately, he was unable to complete the objectives as stated in Quarter 4 before the end of his one-year service because the first issue of BPSOS Mach Song was not published until July 2002. However, he did update BPSOS newsletter database. This database contains names of past and current BPSOS clients as well as others who want to receive the newsletter in the mail. Articles written in the newsletter highlight human-interest stories as well as provide information of services available to individuals.

David has assisted TSN Coordinator with the procurement, development, distribution and evaluation of instructional materials for member sites.

David has met with eligible sites independently and jointly with TSN coordinator as well as helped procure and disseminate information between sites and the TSN coordinator. Because of David’s technical background and ability to grasp the complete picture he has resolved many problems and questions before they could become issues. Once the financial issues are resolved, David will independently visit the Centers receiving equipment to ensure that its installation is complete and satisfies the Center’s requirements. As a result of the David’s assistance the current round of hardware and furniture upgrades is ahead of last years pace.

David is serving as the Project Manager for the re-design of the website). Davis is coordinating the translation of a portion of the website into Spanish and is keeping the content of the web site up to date. David frequently provides help desk support to members using the site.

David is currently serving as a fifth-grade group leader for the Kinetic City program. Kinetic City is a science-based program aligned with Boston Public School standards for grades 3-6 designed to be offered in out-of school time. David along with key staff from member sites will be trained to both run the program and sites as well as on how to train others to lead the program. David will provide important feedback as we pilot this train-the-trainer program being developed jointly with MIT’s Kavli Institute.

• David has developed and is maintaining two databases for managing the information needed for reporting to our funders—Boston Connects, Inc. and the Timothy Smith Fund. These databases track information for 40 sites, hundreds of classes, and thousands of students.

• David completed a series of classes at BNN TV’s Multimedia Center and used these new skills to video the recent Girls Get Connected Conference. It is anticipated that he will turn this into a CD or DVD which can be used for publicity for upcoming conferences. David will also use these skills to create a CD or DVD of success stories of individuCenter activities.

Sue has helped us launch our project nationally, and we know have over 350 affordable and public housing facilities using “Abilities for Resident Service Coordinators” to link low income frail elderly and disabled residents to community services. “Abilities for Resident Service Coordinators” has been endorsed by the American Association of Service Coordinators and is acknowledged by industry professionals as a vital tool in keeping elderly residents in independent living. With the infusion of technology in elderly and disabled resident service coordination, properties are able to keep residents independent, and avoid unnecessary and costly institutionalization. This project is a prime example of using community technology to meet pressing needs, and impact important policy areas.

Sue helped us attend a national conference in San Antonio, Texas, in which we brought 20 laptops and set up a training lab. We taught Resident Service Coordinators how to use technology to link their residents to community services, manage their residmonitor resident and program outcomes with technology.

Sue has been a vital player in helping us develop an implementation plan for CTCs in affordable housing communities in Southern California, as she is at our office early every day to assist with implementation. Her involvement helped us determine that we could expand beyond 50 to now over 200 CTCs.

Sue led the effort at Pangea Foundation to develop the training manual for our users. She has helped develop the 100+ page training manual that is available to users when they log into the system. This is an ongoing effort. She also helps with phone training, and attended our training conference in San Antonio, Texas.

Sue has helped run the show at Pangea with the Resident Service Coordinators. She is the first to receive their calls when they need technical help. She continuously tests the systems. She helped create the training manuals and system forms for printed materials. Sue’s involvement as an AmeriCorp*VISTA member enables our organization to provide these services to the community. To date, this system has over 200 properties using it, which represents service delivered and managed to 20,000 low income elderly and disabled residents across the country.

While actual canvassing of the local neighborhood was fruitful for relationships in our home neighborhood, networking with other organizations was more effective when we were exploring territory that was new to us. We have provided assistance to many new organizations and this assistance ranges from extensive and on-going to brief and by request.

VISTAs helped shape Byte Back’s future through the information gathered in community mapping and other outreach activities. Although we initially thought computer sales and fees for specific tasks might provide sustainability for Byte Back, our understanding the needs of the non-profit community changed through community mapping and attending or leading events and focus groups. We found that many local non-profits had little idea how to meet their technical needs economically, and also needed assistance integrating program and technical planning. Often they relied on irregular volunteers or expensive consultants. Because of these needs revealed through our outreach programs, we have developed a Tech Gap Working Group which is redirecting our efforts towards the providing of planning and services.

Kim Oanh has played a strong role in organizing and coordinating community events for BPSOS. She was a tremendous help in the coordination of various workshops that we have held throughout the year, the largest workshop which is a collaboration of 4 different ethnic groups (Vietnamese, Korean, Latinos and Muslims) on domestic violence which had an attendance of 300 people.

Kim-Oanh has coordinated and organized activities for youth at the Moon Festival. For youth and Senior Citizen at the Lunar New Year Festival at Virginia, Washington DC, Maryland. These holidays symbolize the heritage, culture, and life of the Vietnamese people.

She also organized the Carry Day for youths. She invited six speakers, she contact with 100 students and parents came that day.

Between the months of September and December, I worked with my fellow VISTA, Co Kim Oanh, and my supervisor, Bach Pham, to reaffirm community contacts by recruiting volunteers, outreaching to prospective clients, and acquiring space for a CTC. While Bach worked with BPSOS’s IT guy to acquire computers, I focused on recruiting volunteers to teach a series of Computer Literacy/ESL classes to current BPSOS clients. Through websites and phone calls, we recruited a small group of 4-5 volunteers that agreed to teach ESL/Computer Literacy combo classes.

Beth and Edith worked well above their call of duty to lead the efforts of designing a system that helped bring technology solutions to low-income senior and disabilities housing properties. They worked directly with staff at affordable housing properties for seniors and people with disabilities as well as the Department of Housing and Urban Development’s Southern California office to make sure that Pangea designed a system that could help low-income seniors and people with disabilities use technology to access community resources to meet their need. They designed the functional specification of the system, and then worked daily with Pangea’s software developers to oversee the development of the system. They have been praised by every organization they worked with, especially HUD’s Southern California Neighborhood Networks team leader.