CTC Support
Organization:
RTPNet VISTA Name:
Kimmora McKinnie
Program Start:
8/2001
Program End:
2/2002
Project Description:
The anticipated outcome of this project is a functioning, responsive technology support service for TACT (Triangle Area Centers for Technology) that will assist technology centers which are primarily in low-income neighborhoods.
The purpose of TACT is to facilitate the introduction, use, and support of technology in community centers and schools in the Triangle area through partnerships that bring resources and needs together.
An anticipated by-product of TACT is the creation of technology support jobs in the community that provide a career path from entry-level jobs through various levels of support for technology center hardware and software to technical jobs in local companies.
The AmeriCorps VISTA will work with the technical support committee to plan and develop a working technology support group. They will also identify and document support services to be provided by the TACT technology support committee, develop an expertise list that the Help Desk will use to forward problems, develop lists of recommended hardware and software for technology centers, as well as installing and troubleshooting computer systems and providing routine maintenance.